As of 2026, all commissioners will be REQUIRED to have a valid Telegram account. This can be easily created using your phone number, and allows us to send milestone updates, any commission related questions, and prevents scams or false applications. Failing to provide a valid Telegram account during application will result in a rejection, although you will have a chance to re-apply at any point if that is the only reason. Emails previously caused delays, issues with communication, and complications with invoices and notifications not being delivered.

While we're committed to providing you with a smooth commission experience, all commissioners must keep communication commission-focused and respectful. We do not tolerate any form of harassment and all communication must be held in a kind and friendly manner. Any instances of such behavior may result in commission cancellation and being blacklisted from working with us in the future.

If a commissioner becomes unresponsive without reason, work on the commission or position the queue may pause, be cancelled or continue forward without input at our discretion.

• Slot offers will be sent via a Square estimate, you have 48 hours to accept your estimate and claim your slot

• Upon accepting an estimate, it will be converted into an invoice and returned for payment within 48 hours

• Quotes are only estimates and do not guarantee a final price or commission slot with us

• Commission slots require a completed application during opening, and approval from Lucid Paw Creations

• We may decline designs based on complexity, suitability or inability to provide specific requests

We require a high resolution reference sheet for all commissions, extra art pieces can be sent to assist in the design process and understanding the details of a character, but a 2-3 side minimum fully detailed reference sheet, preferably excluding gradients and shading, must be provided. We do not accept any AI-generated, stolen, copyrighted or VR-avatar references.

Design changes after work has begun on any commission may incur extra fees or cause a commission slot to be cancelled if found to be unreasonable. If you require any design, colour or character changes before physical work begins, please contact us via Telegram. Please keep in mind we will not be able to accept all change requests.

All invoices are now handled through Square for a smoother and reliable payment experience. Square automatically records your payment, we no longer require the use of reference numbers, PayID information, manual transfers or confusing fees.

Australian and International Commissioners, can now both pay invoices using;

• Debit/Credit Card

• Apple Pay / Google Pay ( when supported )

We require a 40% non-refundable deposit paid within 48 hours for all commissions. This deposit confirms your commitment to working with us, covers the cost of materials and preparation, and secures your commission slot, preventing the slot from being offered to other applicants.

The remaining 60% balance is required to secure your position in the queue and no physical or digital work will begin until this payment is received. For pay-in-full commissions, this balance is due within 7 days, giving you the flexibility to pay immediately with your deposit or complete payment anytime within the week. For payment plans, the remaining balance must be paid within 90 days for 3 month plans, and 180 days for 6 month plans.

We do not accept PayPal, crypto, trades or any alternative payment methods outside of our Square invoicing.

Payment Plan Eligibility;

• $3,000+ AUD commissions qualify for a 3-month payment plan

• $6,000+ AUD commissions qualify for a 6-month payment plan

• If you would like to make extra repayments or pay it off earlier, please contact us to arrange this

• Maximum plan length of 6 months

Payment Plans;

Due to limitations with Square’s reminder system, all 6 month payment plans will receive scheduled Telegram reminders every 30 days for their installments. 3 month payment plans will continue to receive automated email reminders via Square every 30 days.

Payment plans are based on the cost and complexity of your commission. If the commission qualifies, you will see estimated repayments at the end of your quote right before submitting an application with us. After the deposit is paid, installment notifications are issued every 30 days until your balance reaches $0.

If you're unable to make a payment, please contact us on Telegram. In most cases we can adjust or extend a due date within reason to help you keep your slot. However repeated changes or unreasonable requests may result in cancellation of your commission and in most cases, giving up your 40% deposit.

• After deposit, your commission with basic information will be publicly added to our Trello queue

• Queue order does not always reflect work order, but we follow the principle of first-paid, first-made

• Full payment is required before any physical or digital work is started

• Our current turnaround time from acceptance is less than 12 months

• Most projects typically finish 3-6 months after the first WIP post, but this varies as we attempt to reduce this

• Our Telegram channel is the primary source of accurate updates, this is where we post all WIP photos

As of 2026, we no longer work to a 'batch' system, where we previously aimed to do 4 batch openings a year on a recurring schedule, we now work to a system where we aim to regularly open whenever slots become available, and filling those slots per opening with no batch time-frames.

We have a specific established style, which naturally evolves over time. If our current style does not suit your desires with a fursuit, we kindly ask that you do not apply for a commission with us as we will not alter our artistic approach for individual commissions and will always follow our style.

We do not create styles outside of our scope, including kemono, hyper-realistic suits, or any style intended to mimic another maker. If you want a suit that looks like another makers's work, we encourage you to commission them directly or communicate with smaller makers and non-registered businesses.

We will not recreate copyrighted characters, other people's characters without permission, or designs that conflict with our artistic boundaries. While we may entertain the idea of styled commissions based on videogames, cartoons and pop-culture, we have a strict policy on providing 'themed' commissions only and no direct imitations. Any resemblance to a copyrighted character is not intentional and will always be intended as a parody or one-off inspiration.

The current Terms of Service password for commission applications is: scales

• We offer worldwide shipping (conditions apply)

• You will have the option of Standard or Express shipping via Australia Post

• All commissions are shipped fully insured with tracking and signature-on-delivery

• For insurance purposes, commissions may be shipped in multiple parcels

• Residential addresses ONLY; no PO boxes or parcel lockers

• We will request shipping address via Telegram when a commission is complete

• The commissioner is responsible for all shipping costs and any customs/import fees

• You will receive a shipping quote via Telegram, followed by a Square invoice for payment

• Once shipped, liability transfers to the commissioner

Lost or damaged parcels are non-refundable unless an insurance claim is successfully paid out. If insurance covers the loss, we may offer to recreate the suit where possible; however, this would require a new commission slot, for the insurance payout to be paid to us via a new invoice and would involve a significant wait time. 

We will not store suits long-term once completed, shipping must be paid within a reasonable time-frame, and if we have to store a commission without any valid reason for longer than 3 weeks, we will begin to charge a $5 a day fee at our discretion. This fee will be added ontop of your shipping charge invoice whenever you are able to pay.

Alternatively, you may keep the insurance payout amount, which is 60% of the commission value, as your original 40% deposit remains non-refundable.

While we work hard to ensure every commission fits comfortably, all suits are hand-crafted by a single maker and may have minor variations. The following applies;

• Due to the handmade nature of our work, perfect dimensional accuracy cannot be guaranteed

• If sizing issues occur due to our error, the commission may be returned for adjustment under our Repair Policy

• If sizing issues occur due to incorrect measurements provided by the commissioner, repairs may be refused or may incur additional charges

We source our materials from a set list of trusted suppliers. We will not purchase from commissioner-selected sources. In some rare cases, we may accept commissioner-provided specialty materials (e.g. printed fabrics or limited run furs), but this is evaluated case-by-case and is generally discouraged to avoid quality or compatibility issues and to ensure we can follow our standard process.

We may spend extended periods of time focused solely on building and producing our commissions to maintain smooth progress throughout our queue. Because of this, communication and updates may occasionally be slow.

• Updates are provided at major milestones via Telegram

• We do not offer on-demand photos, excessive progress inquiries slow down production

• Please refer to our Trello for the most accurate updates on queue status and progress checklists

• We will notify you when your physical work has started, if any issues arise, and if we have any questions

• Progress photos will regularly be posted throughout the process to our Telegram channel at our discretion

We reserve the right to use any photos taken during or after creation for marketing, advertising, portfolio, website and social media purposes unless you request privacy in advance.

If you experience financial difficulties during your commission, please contact us as early as possible via Telegram. We are often able to offer support such as payment extensions or invoice adjustments. However any threats, harassment or abusive behaviour will result in immediate cancellation and any refunds will be handled at our discretion.

Your 40% deposit is non-refundable under most circumstances. By paying this deposit you acknowledge that you are financially comitted to the commission and responsible for ensuring you can afford working with us. Refund eligibility depends on the progress of your suit and the reason for the request:

• Not started - refund minus the 40% deposit

• Partially complete - partial refund based on progress minus the 40% deposit

• Over 70% complete - no refund

• Completed suits - no refund

If a partial refund is issues, we may offer any completed parts to you (shipping at your expense). Otherwise we reserve the right to alter and resell any completed parts or commissions. Refunds may be denied in cases of harassment, chargeback attempts or violations of our Terms of Service, as well as a lack of communication with us when issuing a refund.

If your fursuit requires repair due to manufacturing defects or material issues within 3 months of delivery, we will provide complimentary repairs where the commissioner will only pay for shipping to us and we will cover the cost to return.

However, repairs due to accidents, misuse, or alterations performed by anyone other than us will be subject to repair charges based on an hourly rate + materials, which also includes commissioners providing incorrect measurements and requiring sizing adjustments. 

We have a right to refuse repair due to any of the following;

• Modifications to our suits by other makers

• Causing damage due to improper care

• Attempting charge back scams

• Displaying a negative public image with any of our products (racism, sexism, illegal activity, harassment etc.) 

For any repair inquiries, please contact us with information of your issue. We will assess the repair needs and provide you with a cost estimate if required. 

Both scamming and negative behavior against us or our products will result in a blacklist from all future commissions.